Frequently Asked Questions

1. What payment methods do you accept?

We accept various payment methods including credit/debit cards, PayPal, and bank transfers.

2. How can I track my order?

Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order on our website.

3. What is your return policy?

You can return any unused items within 30 days of receipt for a full refund. Please refer to our Return Policy page for more details.

4. How do I create an account?

Click on the "Sign Up" button at the top right corner of our website and fill in the required information to create an account.

5. Do you ship internationally?

Yes, we offer international shipping. Shipping fees and delivery times may vary depending on the destination country.

6. Can I change or cancel my order?

If you need to change or cancel your order, please contact our customer service as soon as possible. Once an order is processed, it cannot be changed or canceled.

7. How do I contact customer support?

You can contact our customer support team via email at [email protected]. Our support team is available Monday to Friday from 9 am to 5 pm.

8. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service immediately with your order number and a photo of the item. We will arrange for a replacement or refund.

9. How do I apply a discount code?

You can apply a discount code at the checkout page. Enter the code in the "Discount Code" field and click "Apply". The discount will be applied to your order total.

10. How do I reset my password?

If you have forgotten your password, click on the "Forgot Password" link on the login page. Enter your email address and we will send you instructions to reset your password.